Lean-based Team improvement skills!
✓ Hands-on Team improvement sessions!
✓ Know-how and skills for real workplace outcomes!
✓ Unfreeze and align mindsets to see the whole improvement picture!
Introduction to Process Improvement
A half-day team session to introduce & develop the process improvement mindset within the team; the Introduction to Process Improvement workshop is a highly interactive and fast paced immersion simulation engaging everyone in the action!
Participants are immersed in the Courier Capers action-learning experience, a uniquely fun way to develop understanding of how customer-back process improvement tools and techniques achieve better outcomes!
Root Cause Analysis (RCA) Workshop
A half-day team session to introduce & develop a problem solving mindset. The Root Cause Analysis Workshop provides the team with tools, templates and skills during a learn-by-doing session so they can immediately start solving problems!
This session immerses participants in practical experience by applying the key RCA tools (Problem Statement, Fishbone Diagram, 5-Whys) on a range of scenarios and workplace case studies, supported by workplace RCA examples, the RCA Template and the RCA Workout process card.
Simplify, streamline and reduce work complexity!
The Add Value workshop reveals the hidden workplace, as experienced by staff and customers every day. This one day As-Is session identifies and actions the things that are preventing the team from providing high quality service and a better customer experience. This workshop collects the previously unseen quick wins & ‘low hanging fruit’, and focuses the team to both implement and continue on making improvements.
Develop a Customer-focused competitive edge!
Reframe the way work is done to remove the constant struggle of competing priorities across siloed systems and organisational structures!
The half-day Increase Velocity workshop facilitates team collaboration to think ‘customer first’, with a focus on both the efficiency and effectiveness of work. Design and map the should-be workflow, and sustain the focus by developing an agreed team understanding.
Agile isn’t just for IT and software development, it’s a new way for all teams to continually think about their Customers.
In contrast to the structure and rigid process in traditional business improvement approaches, agile continuous improvement creates responsiveness and innovation through a collaborative, open, creative and much more efficient way of achieving better business and customer outcomes sooner